FAQ
- Q: Do you ship internationally?
- A: Yes, we offer worldwide shipping to most countries and regions.
- Q: How long does it take to receive my order?
- A: Orders are usually shipped within 1–3 days. Delivery times vary by location but typically range from 7–15 days.
- Q: What payment methods do you accept?
- A: We support various payment methods, including PayPal, credit cards, and debit cards. You can choose the one that suits you best at checkout.
- Q: Do I need to pay for shipping?
- A: If your order meets our free shipping criteria, no additional shipping fee will be charged. You can check shipping costs on the checkout page.
- Q: Do I need to pay customs duties?
- A: Our product prices already include customs duties. Once you place your order, we will ship it via international courier, and you won’t need to pay any additional customs fees.
- Q: Where can I view my order details?
- A: We will email your order details after purchase. If you have registered an account on our website, you can also log in to check your order status at any time.
- Q: Do you provide order tracking?
- A: Yes, once your order is shipped, we will notify you via email and provide a tracking number. You can track it in real time on our tracking page or the courier’s website.
- Q: Can I change my address or cancel the order after placing it?
- A: You can contact us to request a change or cancellation before the order is shipped. Once shipped, changes are no longer possible.
- Q: What should I do if I received the wrong item?
- A: If you received an incorrect item, please contact us immediately with your order number and a photo. We will resolve the issue as quickly as possible.
- Q: What if the item is damaged or defective?
- A: Please contact us within 14 days of receiving the item and provide photos and details. We will assist you with a return or refund.
- Q: Can I return or exchange an item?
- A: Yes, if you’re not satisfied with your purchase, you can request a return or exchange within 14 days of receiving the item. Please contact our customer service for assistance.